Refund Policy

Our Guarantee

If we are unable to complete your account upgrade for any reason, you are entitled to a full refund. No questions asked.

Eligibility

• ✓Upgrade was not delivered within 10 business days of credential submission.
• ✓The upgraded account was reverted or banned within 30 days through no fault of the customer.
• ✓Customer provided correct credentials and followed all instructions.

Non-Refundable Cases

• ✕Customer changed their account password during the upgrade window.
• ✕Customer enabled two-factor authentication after placing the order without notifying us.
• ✕The upgrade was completed successfully but the customer changed their mind.

How to Request a Refund

Contact us with your order number and a description of the issue. We will respond within 24 hours and process eligible refunds within 3–5 business days.